Contact us

GENERAL QUESTIONS:
What is a pre-order?
A pre-order is an order that contains items that have yet to release and can be purchased in our pre-order section

What is an in-stock order?
An in-stock order is an order that consist of items that I have on hand, all items outside of the pre-order section are in-stock items

SHIPPING:
When will my pre-order ship?
All pre-orders are shipped out on the release date unless you've purchased a Wave 2-3 split.

When will my in-stock order ship?
We ship in-stock orders out ASAP typically within 1-5 business days, but if you have purchased from one of our sale events expect the shipment to take up to 10 business days to be shipped out

My order has pre-order items and in-stock items when will my order ship?
Orders with both pre-order and in-stock items will ship together UNLESS you're located in the United States and the in-stock items pass $30 then they'll be shipped at multiple times, if you're located internationally the in-stock items must pass $100.
If you are unsure if your order will be shipped out when you like it feel free to email us.

PRODUCTS:
What language are the cards you sell?
All cards we sell are English.

RETURNS:
Can I return my order?
We do not accept returns on any order.

CANCELING AN ORDER:
Can I cancel my pre-order?
We allow cancellations on pre-orders as long as the product is not on it's way to us or on hand

Can I cancel my in-stock order?
We allow cancellations on in-stock items as long as the order hasn't been packaged up or shipped.